Shipping policy

Thank you for shopping with Apex Strand.

We work hard to process and ship all orders as quickly as possible while maintaining product quality and accuracy.

Order Processing

Orders are typically processed within 1–3 business days after being placed. Processing times may vary during holidays, promotions, or periods of high demand.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Estimated delivery times vary depending on your location and carrier availability.

Typical delivery estimates:

  • United States: 6–15 business days
  • International Orders: 7–21 business days

Please note that these are estimated delivery windows and are not guaranteed.

Shipping Delays

While we aim to deliver orders within the estimated timeframe, Apex Strand is not responsible for delays caused by:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Incorrect shipping addresses
  • Lost or stolen packages after delivery confirmation
  • Other circumstances outside of our control

Shipping delays do not qualify for refunds or chargebacks.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is submitted and the order has already been processed or shipped, Apex Strand is not responsible for replacement or reshipment costs.

Tracking Information

Tracking information may take several business days to update after shipment confirmation depending on the carrier and destination.

If you have not received tracking updates after several business days, please contact us at support@apexstrand.com

Lost or Stolen Packages

Apex Strand is not responsible for lost or stolen packages marked as delivered by the shipping carrier.

If you believe your package was lost in transit, please contact the carrier directly or reach out to our support team for assistance.

International Orders

International customers may be responsible for customs duties, taxes, or import fees depending on their country’s regulations.

Apex Strand is not responsible for these additional charges.

Contact

For shipping-related questions, please contact:
support@apexstrand.com